Our Privacy Commitment
Lock It Mortgage is committed to protecting your personal information. These principles guide our data practices:
- No Data Sales. Your personal information is not sold to third parties.
- Minimal Collection. We only collect information necessary for mortgage services.
- Controlled Sharing. Information is shared only with lenders and service providers as required to process your loan.
- Accountability. We maintain the highest data security standards.
Information We Collect
Personal Data
- Email, name, phone number, and address
- Social Security Number
- Employment and financial information
- Cookies and usage data
Usage Data
- IP address, browser type and version
- Pages visited, time on site, and device identifiers
- Diagnostic data from mobile devices
Location Data
Location data may be collected with your permission. It is used to provide service features and can be disabled through your device settings.
Tracking Technologies
- Session Cookies (for site operations)
- Preference Cookies (for your settings)
- Security Cookies (for protection)
- Third-party cookies from Google Analytics and Meta Pixels
How We Use Your Information
- Facilitating the mortgage process and loan matching
- Providing loan status updates
- Enabling interactive tools such as calculators and pre-qualification
- Delivering customer support
- Improving our services
- Monitoring system performance
- Detecting security issues
- Providing market insights
- Meeting legal requirements
Data Disclosure
Service Providers. Third parties assist with loan processing, document handling, and analytics. They are contractually obligated to maintain confidentiality.
Disclosure may occur for:
- Law enforcement requests
- Legal obligations
- Protection of rights or property
- Prevention of wrongdoing
- Personal safety protection
- Legal liability defense
Security
All sensitive data and financial transmissions are protected using HTTPS encryption and rigorous security protocols. While we implement strong safeguards, absolute security cannot be guaranteed over the internet.
Third-Party Links
Our site contains links to external websites. We are not responsible for the privacy practices of third-party sites. Please review their privacy policies before providing personal information.
Children's Privacy
Our services are not directed to anyone under 18. We do not knowingly collect information from minors. If you believe your child has provided personal data, contact us for removal.
Your Privacy Rights
Under California, Minnesota, Oregon, and other state privacy laws, you have the following rights:
- Right to Know. Request a summary of collected personal information, sources, and disclosure recipients.
- Right to Delete. Request data deletion, with exceptions for information necessary for loan completion or federal compliance (7-year retention required).
- Right to Correct. Request correction of inaccurate information.
- Right to Limit Sensitive Data Use. Restrict use to necessary mortgage-related purposes only.
- Right to Opt-Out. Decline sharing for cross-contextual behavioral advertising.
- Right to Non-Discrimination. No service denial or rate penalties for exercising your privacy rights.
How to Submit a Request
- Phone: 888-870-5625
- Email: [email protected]
- Authorized agents accepted with verification
We respond within 45 days. Complex requests may take up to 90 days with notification.
Data Retention
Personal information is retained as long as necessary for stated purposes, legal compliance, or law requirements. Standard retention periods: 7 years for mortgage files, 3 years for internet activity, and 2 years for sensory data.
Data Location and Transfers
Information is processed on secure U.S. servers. Third-party transfers require equivalent protection standards and U.S. privacy law compliance.
Communications
We may send service-related announcements and marketing communications regarding rates or programs. You can unsubscribe at any time via email links.
Text Message (SMS) Disclosure
Providing your phone number authorizes conversational SMS regarding mortgage inquiries and loan status.
- Opt-Out: Reply STOP
- Support: Reply HELP
- SMS opt-in data is not shared with third parties for marketing
Google Services and Analytics
We use Google services for analytics and delivery of mortgage updates. Any data accessed through these integrations is used strictly for mortgage-related tasks and is never used to develop, improve, or train generalized AI or machine learning models.
You may opt out through Google Ads Settings or by enabling Global Privacy Control in your browser.
Policy Changes
This Privacy Policy may be updated to reflect law changes or practice updates. Changes will be posted with a revised effective date. Meaningful reductions in your rights will trigger prominent notice or direct communication.
Contact
Lock It Mortgage (Trade name of Swift Home Loans Inc.)
3901 W. Walnut St, Garland, TX 75042
Phone: 888-870-5625
Email: [email protected]
Hours: Monday through Friday, 9am to 7pm CST
CO-NMLS: 2075228
Verify credentials: NMLS Consumer Access Portal